FAQs

1. What is Pretty Little Hexes?

Oh honey, Pretty Little Hexes isn’t just a store—it’s a vibe. We’re all about modern magic, bold self-expression, and empowering you to unleash your inner enchantress. From spellbinding beauty products to chic spell kits, we’re here to help you serve looks, cast spells, and feel unstoppable.

2. Where do you ship?

We ship our magic far and wide! Whether you’re in the US, Canada, or somewhere overseas, we’ve got you covered. If your location isn’t listed at checkout, drop us a line at charm@prettylittlehexes.com, and we’ll see if we can sprinkle a little extra magic your way.

3. How long does shipping take?

Patience, babe—good magic takes time! Here’s what to expect:

Domestic: 5-7 business days

International: 7-10 business days
We also need a few days to pack your goodies with love. Don’t worry, we’ll send you tracking info so you can stalk your package like the witchy queen you are.

4. What is your return policy?

If you’re not obsessed, we’ll make it right! You can return unused, unopened items within 30 days of delivery. Just check out our Return Policy for the details or email us at charm@prettylittlehexes.com—our coven’s got your back.

5. Do you offer exchanges?

Need to swap it out? We got you! Whether you’re after a different size, color, or item, let us know within 30 days, and we’ll help you make the switch. Stock is limited, though, so move fast like the boss witch you are.

6. My item arrived damaged. What do I do?

Uh-oh, did your package take a tumble during its journey? No worries—email us at charm@prettylittlehexes.com with your order number and photos of the damage. We’ll wave our wand (okay, maybe just our keyboard) and make it right ASAP.

7. Are your products vegan and cruelty-free?

Absolutely, babe! All of our beauty products are 100% vegan and cruelty-free, because magic shouldn’t hurt anyone—humans or furry friends.

8. How do I use your spell kits?

Whether you’re a seasoned sorceress or a total newbie, we make magic easy! Every spell kit comes with step-by-step instructions, so you’ll know exactly how to slay your rituals. Don’t forget to set your intention—magic works best when it comes straight from the heart.

9. Can I track my order?

Of course! As soon as your package ships, we’ll send you a tracking number. You can watch your magical goodies make their way to you like the treasure they are.

10. Do you collaborate with influencers or creators?

We’re always down to work with magical souls who vibe with us! If you’re an influencer or content creator who’s obsessed with modern witchy vibes, email us at charm@prettylittlehexes.com. Let’s make some magic together!

11. How do I contact Pretty Little Hexes?

Got questions, compliments, or just want to send us some love? Slide into our inbox at charm@prettylittlehexes.com or use our Contact Us form. Our team is ready to help you with whatever you need—magic included.