Return Policy

Welcome to the Pretty Little Hexes Return Policy! We want you to feel like the magical babe you are, and that includes loving every product you purchase from us. If something didn’t work out, don’t worry—we’ve got your back.

Returns & Refunds

We accept returns on most items within 30 days of delivery. Here’s the lowdown:

Eligibility:

    • Items must be unused, in their original condition, and in their original packaging.
    • Unfortunately, we cannot accept returns on opened beauty products (nail polish, lipsticks, etc.), custom orders, or sale items.

How to Return:

    1. Email us at charm@prettylittlehexes.com with your order number and details of the item(s) you’d like to return.
    2. We’ll send you return instructions and a shipping label (if applicable).
    3. Once we receive your return and confirm it’s in its original condition, we’ll process your refund.

Refunds:
Refunds will be issued to your original payment method within 5–7 business days of receiving your return. Please note that shipping fees are non-refundable.

Exchanges

Need a different size, color, or product? No problem! Follow the same process as returns, and we’ll swap it out for you. Exchanges are subject to availability, so act fast!

Damaged or Defective Items

Did your order arrive looking like it had a run-in with a hex? Don’t sweat it! If an item is damaged, defective, or incorrect, reach out to us within 7 days of delivery. Send a photo and your order number to charm@prettylittlehexes.com, and we’ll make it right.

Non-Returnable Items

While we want to keep you happy, some items are non-returnable:

  • Opened beauty products (for hygiene reasons).
  • Custom or personalized items.
  • Gift cards.

Shipping Costs

  • Customer Responsibility: You’re responsible for shipping costs on returns unless the item is defective or we made an error.
  • Pro Tip: Keep your tracking info—packages lost in transit are beyond our magical powers!

Contact Us

Got questions about returns? Drop us a line at charm@prettylittlehexes.com or use our Contact Us form. We’re here to help make your experience as magical as possible.

We appreciate you being part of our coven and can’t wait to enchant you with your next order! ✨